30 Day Money Back Return PolicySpeakers don't fit? Ordered the wrong thing? Decided you don't need what you ordered? Returning a product for a 100% refund of your purchase price within 30 days is no problem, as long as it qualifies under our return policy. The important details are below:
If your product is received in non-functioning condition we ask that you contact the manufacturer's technical support first even if you have a professional installer. The manufacturer knows their product better than anyone. They may be able to help you get it working or they may instruct you to send it back to us for replacement or refund. Please contact us if this is the case. If you live in the Continental 48 United States, we will pay for UPS to pick up and return the defective product. We cannot pay for return shipping on orders outside the Continental 48 United States. We will pay shipping costs to send you a replacement via the same method as your original order. We will not ship your replacement to you via overnight shipping unless your original order was shipped via overnight or you are willing to pay the difference in price between the cost of your original shipping method and overnight shipping.
If it is more than 30 days past your purchase date we cannot accept a return of your product, regardless of it's condition. If you discover a problem after 30 days, we will refer you to the manufacturer to exercise the warranty to have it repaired or replaced. Please check your product as soon as possible after it arrives so that all of your options are available to you.
You may return your purchase for a 100% refund of your purchase price, provided it meets our requirements below. Shipping charges are not refundable. Return shipping costs are not included and are your responsibility. We will issue a refund if your situation meets ALL of the following requirements:
All returned products are inspected before we issue a refund. If your product does not qualify and you send it to us anyway, we will simply send it back to you with no refund.
Please keep in mind that the return process can take 2-4 weeks for return shipment, restocking, and refunding. Refunds are issued by the same method as your payment.
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